Overview of Service Level Agreements

This page serves as a public summary of ISRIC's Service Level Agreements (SLA's).

Credit:  Credit: https://www.crownleadership.com.au/wp-content/uploads/2019/10/LG256-Image.jpg

 

ISRIC currently has five SLA's:*

  • SLA with Wageningen University formalising operational support (18 December 2020).
     
  • SLA with Wageningen UR concerning the housing of ISRIC on the Wageningen campus (18 May 2018, revised version).
     
  • SLA with Wageningen University Library for maintaining and serving the on-line 'ISRIC World Soil Reference Library and Map Collection' (1 September 2019, ref: ISR1946095.pdf).
     
  • SLA with Wageningen UR FB-ICT (Information Systems) concerning our IT workspaces and the handling of the overall ICT infrastructure, including security-related aspects and making of regular backups (Based on Servicecatologus FB-IT, ver. 1.2 July 2021).
     
  • SLA with ELONISAS concerning Drupal support and ISRIC website maintenance (ver. 1.1, 4 February 2020).

* Note: The actual documents are not publicly available; for additional information please see contact below. 

 

Last updated: 10 February 2022

 

Contact: