Overview of Service Level Agreements

This page serves as a public summary of ISRIC's Service Level Agreements (SLA's).

Credit: Credit: https://www.crownleadership.com.au/wp-content/uploads/2019/10/LG256-Image.jpg

ISRIC currently has five SLA's:^*

SLA with Wageningen University formalising operational support (18 December 2020).
SLA with Wageningen UR concerning the housing of ISRIC on the Wageningen campus (18 May 2018, revised version).
SLA with Wageningen University Library for maintaining and serving the on-line 'ISRIC World Soil Reference Library and Map Collection' (1 September 2019, ref: ISR1946095.pdf).
SLA with Wageningen UR FB-ICT (Information Systems) concerning our IT workspaces and the handling of the overall ICT infrastructure, including security-related aspects and making of regular backups (Based on Servicecatologus FB-IT, ver. 1.2 July 2021).
SLA with ELONISAS concerning Drupal support and ISRIC website maintenance (ver. 1.1, 4 February 2020).

* Note: The actual documents are not publicly available; for additional information please see contact below.

Last updated: 10 February 2022

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